PRODUCT RETURN OR EXCHANGE POLICY

Returns within 14 days:

 

After purchasing from our store, you have the opportunity to return or exchange the purchased product within 14 days.
 

Products can be returned or exchanged if the customer has a proof of purchase, the external appearance of the product is not damaged, the original packaging is intact, and the device has not been registered on the manufacturer's web portal.

 

Products not eligible for return or exchange:

 

  • Cable cuttings

  • Special order items

  • Sale items
     

Product return or exchange within the warranty period:

 

Products with a specified warranty period can be returned or exchanged in accordance with the legislation of the Republic of Latvia.

 

PRODUCT RETURN OR EXCHANGE PROCEDURE:

 

  1. Contact with manager who sold you goods or write to info.solarsystems@baywa-re.com. Provide information about the purchase and do not forget to attach proof of purchase.

  2. The manager will send you an application form, which you need to fill out and send back.

  3. Your application will be reviewed within two business days.

  4. Detailed information about further actions will be sent afterwards