Freqientrly Asked Questions

 

Core product questions

1 | What solar-panel technologies do you stock and how efficient are they?
We have solar panels in stock with p-type, n-type and ABC (All Back Contact) technology from manufacturers, such as, AIKO, JA Solar, Trina Solar, Jinko Solar, SoliTek and LONGi. Power classes range from 290 W up to 710 W. Highest efficiency solar modules reach up to 23.2% under STC and have 25 year product and 30 year performance warranty.

2 | Which inverter types are available for Baltic and EU projects?
Our warehouse in Riga stocks single-phase 3-5kW inverters, three-phase hybrid inverters up to 50kW and grid tied inverters up to 330kW. Brands include Fronius, Huawei, Solis (and SMA, SolarEdge, Sungrow, GoodWe, Solinteg). Hybrid inverters ship battery-ready.

3 | How much extra yield do DC optimisers or microinverters give on shaded roofs?
DC optimisers and microinverters recover up to 25 % energy on arrays affected by chimneys, dormers or mixed orientations, while enabling module-level monitoring and NEC rapid shutdown.

4 | What battery capacities fit homes versus SMEs?
Residential systems typically use lithium packs from 5 kWh to 15 kWh; small enterprises choose 30 kWh to 100 kWh; and commercial sites deploy cabinet or containerised ESS from 100 kWh to 1 MWh for peak-shaving and backup.

Ordering & payment

5 | Which payment methods do you accept and is there a minimum order value?

New customers pre-pay on a pro-forma or using our online payments on BayWa r.e. website.
Approved partners may use post-payment terms under a cooperation agreement.

Delivery & logistics

6 | Where do you ship and which freight partners handle the goods?
Ship-from-stock delivery covers Latvia, Lithuania, Estonia, Finland and Ukraine. Our primary carriers are DPD (parcel), RABEN and DB Schenker (pallet), and Hellmann Worldwide Logistics for full-truck or sea containers.

7 | How long does delivery take?
Latvia, Lithuania and Estonia 1 - 2 business days after placing an order
Finland, Sweden 4 - 7 working days
EU countries outside this list are quoted individually.
8 | Can I pick up my order at the Riga warehouse, and are there storage fees?

Yes. Once your goods are marked “Ready for Collection” you can collect them Monday – Friday, 08:30 – 16:00 EET. We hold palletised orders free of charge for ten calendar days (holidays included). Starting on day 11, a storage fee of € 6 per pallet per day applies. The accumulated fee is added to the invoice and must be settled by bank transfer before the pallets are released. To avoid charges, schedule pick-up or nominate a carrier as soon as you receive the readiness e-mail/SMS or call.

 

Design, installation & support

9 | Do you provide array layout or structural design?
Yes. Our engineering team drafts Novotegra mounting-system plans—including bill-of-materials, static calcs and ballast layouts—at no charge for customers. Remote support via phone or MS Teams is standard; on-site supervision is available by request.

10 | Can BayWa r.e. install the system for me?
We supply hardware only but work with certified EPC partners. Ask sales for an installer shortlist in your region.

11 | Do you run installer training or webinars?
Quarterly webinars and in-person seminars cover product updates, PV design and battery commissioning. Invitations are emailed to registered customers four weeks in advance.

12 | What are your technical-support hours and contacts?
Phone +371 67 373 718 and email info.solarsystemslv@baywa-re.com are staffed Monday–Friday, 08:30–17:00 EET in Latvian, English and Russian. Urgent RMA cases receive a response within four business hours.

Returns, RMA & warranties

13 | What is the return policy?
Unused goods in original packaging purchased through our webshop may be returned within 14 days of invoice. A restocking fee can apply - see full terms at solarshop.baywa-re.lv/user/how-to-buy. Warranty or DOA claims follow the General Sales Terms published on the same site.

14 | Are whole-system warranties offered?

No. Warranties are component-specific, to read more about component specific warranty – see datasheet and warranties for each product.

Financing, grants & paperwork

15 | Can BayWa r.e. assist with Latvian or EU subsidy applications?
Yes. Our account managers provide datasheets, declarations of conformity and pro-forma invoices required for Latvia’s net-metering grants or EU Modernisation-Fund calls. Formal grant consulting is handled by our partner Energi Consult.

Sustainability & end-of-life

16 | Do you offer a panel or battery recycling programme?
BayWa r.e. participates in PV Cycle and is finalising a take-back agreement for lithium batteries with a licensed recycler. Contact your sales engineer for current pick-up fees and documentation.

 

Have a question not answered here?

Email info.solarsystemslv@baywa-re.com

or call +371 67 373 718 for a response within one business day.